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In Windows Explorer do one of the following if the folder is not present: NOTE: \Windows\Installer sub-folder is a hidden protected operating folder. Note the GUID value use it will be needed later.To help pin-point the specific folder to remove, locate the specific version of BESR's GUID from the following article:.Navigate to \Windows\Installer sub-folder and remove BESR's GUID instance (if present).hpc ( WARNING: Removing this sub-folder may cause other installed Veritas programs the need to be re-licensed).Delete the following Sub-folders (if present):.For Vista/2008: Navigate to \ProgramData\Symantec\ sub-folder.For XP/2003: Navigate to \Documents and Settings\All Users\Application Data\Symantec\ sub-folder.Navigate to the ProgramData / Application Data content for BESR:.Follow the step 3 listed in, ' Uninstallation preparation', procedure listed above for the following processes (if present and still running).Follow the step 2 listed in, ' Uninstallation preparation', procedure listed above for the following services (if present and still running).Stop all Backup Exec System Recovery (BESR) Services.
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Backup Current Job schedule and history by following steps outlined in the following article:.Right click on Backup Exec System Recovery.Open the Microsoft (MS) Windows services management console.For version 8.0x and later: Backup the registry keys listed in the following document:.For version 7.0x and earlier: Copy the folder \Program Files\Common Files\Symantec\Licenses to an alternate location as a backup.
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